Refund policy
Returns and Exchanges
Unfortunately we cannot offer you a refund or exchange on your purchase unless the product is damaged or faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please email hello@roboloco.com.au in the first instance for all return and exchange enquiries.
Refunds
In the unlikely event that your purchase is received damaged or faulty, please contact our team at hello@roboloco.com.au so we can arrange a full refund and return of the product(s).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account in the first instance. Next, contact your bank or credit card company as applicable, as it may take some time before your refund is processed and listed as a transaction on your statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@roboloco.com.au.
Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at hello@roboloco.com.au and we will be in touch with further instructions. All exchanges and returns should be sent to: Robo Loco, 35A Argus Street, Cheltenham VIC 3192, Australia.
Shipping
To return your product(s), you should mail your product to: Robo Loco, 35A Argus Street, Cheltenham VIC 3192, Australia. Further instructions will be provided to you once you contact us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance.